Refund policy
Returns
Not right? Send it back.
You have 30 days from the day your order arrives to request a return. That's longer than the law requires, and it applies to any unworn item in its original condition with tags attached.
To be accepted, items must be:
- Unworn and unwashed, apart from trying it on
- In original condition, with all tags still attached
- Returned with proof of purchase — your order number is enough
We can't accept returns on items that have been worn, washed, altered, or that come back damaged by use.
How to return something
- Email with your order number and what you're sending back.
- We'll reply within 2 working days with a return address and instructions.
- Post it back to us within 14 days of us confirming.
Please don't send anything back before contacting us — we can't track or refund parcels we weren't expecting.
Return postage is paid by you unless the item is faulty, damaged or not what you ordered, in which case we cover it. We recommend a tracked service: until it reaches us, the parcel is your responsibility.
Refunds
Once we've received and checked the item, we'll email you to confirm. Approved refunds go back to your original payment method within 14 days, usually sooner. How quickly it appears after that is down to your bank or card issuer.
Where you cancel an entire order under your legal cancellation right (below), we refund the standard outbound delivery charge as well. If you chose a faster delivery option, we refund the standard rate, not the premium.
Exchanges
The quickest way to get a different size or colour is to return the original for a refund and place a new order. If you'd rather exchange directly, email us and we'll sort it.
Faulty or incorrect items
If something arrives faulty, damaged or isn't what you ordered, email within 30 days with your order number and a photo. We'll put it right — repair, replacement or refund — and we pay the postage both ways.
Under the Consumer Rights Act 2015 you have a 30-day right to reject goods that are faulty, and rights beyond that period which this policy does not affect.
Your legal right to cancel
Separately from the 30-day returns window above, if you're buying as a consumer you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
- You may cancel within 14 days of receiving your order, for any reason, without giving one.
- Tell us by email at , or by any clear statement. You can use the model cancellation form in the Regulations, but you don't have to.
- After telling us, return the goods within 14 days.
- We refund within 14 days of receiving the goods back, or of you providing proof of postage — whichever is sooner.
- We may reduce your refund to reflect any loss in value caused by handling the goods beyond what's needed to check them, in the way you would in a shop.
Nothing in this policy affects your statutory rights.